Technical support

Your computer operating system (OS) and web browser versions need to be compatible with kp.org. This allows you to sign in and have site features work.

To see the full list of compatible browsers, visit our technical information page.

Don’t know the version of your browser or operating system? Visit whatsmybrowser.org.

A cookie is information from a website saved by your web browser. It allows a site to recognize and personalize itself for you.

Your browser must accept kp.org’s cookies. This allows you to sign in, use secure features, and view personalized information. For example, when you allow us to know your location, we can tell you about pharmacies near you.

Our cookies don’t contain information about your personal identity or health history.

If you need help with cookies, you can consult your browser's Help menu. Or visit this site on how to enable cookies in your internet web browser.
 

The cache contains temporary files the browser uses to load pages faster. Clearing them may resolve issues with signing in and loading websites.

Clearing the cache and cookies is safe for your computer and shouldn’t remove any critical data. It’s also an excellent way to protect your personal information.

After you clear the cache and cookies, close your browser. Then reopen it and try using the website again.

If you need instructions on how to clear the cache and cookies, see the links below:

• How to clear your browser’s cache
• How to clear your browser’s cookies

Using your monitor's recommended screen resolution makes images clear and text sharp. Some operating systems call the screen resolution the display resolution.

Don’t know your monitor's recommended display resolution? Here’s how to look up that information:

On Windows:

1. Right-click on the desktop and select “Display settings.” Or go to “Settings” and search for “Display.”
2. Find the “Display resolution” option in the Display settings window that opens. The recommended resolution should be labeled “Recommended.”
3. After selecting the recommended resolution, you may need to click “Apply” or “OK.”
   

On macOS®:

1. Click the Apple® menu in the top left corner of your screen. Select “System Preferences” or “System Settings.”
2. Select “Displays.”
3. Select your monitor. The recommended resolution will usually be labeled “Default.”
4. If it’s not already selected, choose the recommended resolution.
5. After selecting the recommended resolution, you may need to click “Apply” or “OK.”

If the recommended resolution is not labeled, research the monitor's settings. Visit the manufacturer's website and look up your monitor's model. Or look it up in your monitor’s user manual.

Test the new resolution

Make sure everything on your screen appears sharp and fits on the screen.

If the recommended resolution doesn’t fix your problem, go back to your previous settings.

Restart (if necessary)

You may be asked if you want to restart your computer. Some operating systems need this step to apply the new settings. If asked, restart.

Bookmarks and favorites are ways to save webpages so you can easily find them again. Some webpages, like those personalized for you, may not work when accessed this way.

If you’re having trouble with saved kp.org pages, you may need to remove them from your bookmarks or favorites. For help with this, visit this site on how to delete bookmarks.

1. Find the Kaiser Permanente app on your device. The app icon will read “KP.”
2. Press and hold the app’s icon until a menu appears.
3. Select “Uninstall.” If that’s not an option, select “Remove.”
4. Confirm by tapping “OK” or “Uninstall” in the prompt that appears.
    

1. Find the Kaiser Permanente app on your device. The app icon will read “KP.”
2. Once you've located the app, press and hold its icon until all the icons start jiggling.
3. An “X” or a “Remove App” minus sign will appear in the upper left corner of the app icon. Tap it.
4. Confirm the removal by either tapping “Delete,” or “Delete App.” If prompted, tap “Delete” again.

1. Open the Google Play Store app on your Android device.
2. Tap in the search bar and type “Kaiser Permanente.”
3. Find the Kaiser Permanente app in the search results. Tap it.
4. Tap the “Install” button. If you’ve installed the app before, it may say “Reinstall.”
5. The application will download and install on your device.
    

1. Open the App Store app on your iOS device.
2. Tap in the search bar and type “Kaiser Permanente.”
3. Find the Kaiser Permanente app in the search results. Tap it.
4. You’ll see a cloud icon with an arrow pointing downward. Tap it.
5. The application will download and install on your device.