If you need help choosing the care that’s right for you, contact us 24/7 at 404-365-0966 or 1-800-611-1811 (TTY 711).2,3
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.6 Do not attempt to access emergency care through this website.
To cancel an appointment, log onto kp.org or call us 24/7 at 404-365-0966 or 1-800-611-1811 (TTY 711).2,3 If you're unable to keep your scheduled appointment time at one of our Kaiser Permanente facilities and do not give us 24-hour notice, you will be charged a $25 missed appointment fee by your physician's office.
1If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
2Scheduling for specialty care only available Monday through Friday, 7 a.m. to 7 p.m.
3Gwinnett County employees call 404-760-3549 (TTY 711) for appointments.
4Due to IRS rules, if you have an HSA-qualified high deductible health plan (HDHP), you’ll pay the full cost for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, your copay will be $0.
5Classes vary by location and may require a fee.
6An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.