Member Services

Contact Member Services by phone at the following numbers:

California

Member Services
800-464-4000 or TTY 711
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)
Hours
Open 7 days a week
24 hours a day
Closed holidays
Medicare members
800-443-0815 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Point-of-Service (POS), PPO, and
Out-of-Area Indemnity (OOA) members

800-788-0710 or TTY 711
Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.
Need to call for appointments and advice?
Northern California: 866-454-8855 or TTY 711
Southern California: Click here for the number for your area.

Colorado

Are you a new Colorado Kaiser Permanente member?
Please contact New Member Connect between the hours of
7 a.m. and 6 p.m., Monday through Friday.
Local: 303-338-3361
Toll Free: 844-639-8657
Existing Colorado Kaiser Permanente member?
Please contact Member Services.

Denver/Boulder

Member Services
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
800-476-2167 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Physician Selection Services
855-208-7221 or TTY 711
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Self-funded members
877-883-6698
877-870-0283 (TTY)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
303-338-4545 or TTY 711

Mountain Colorado

Member Services
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
Medicare Advantage plans are not
currently available in Mountain Colorado.
Physician Selection Services
855-208-7221 or TTY 711
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Need to call for appointments and advice?
970-207-7171 or TTY 711

Northern Colorado

Member Services
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Physician Selection Services
855-208-7221 or TTY 711
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Self-funded members
877-883-6698
877-870-0283 (TTY)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
970-207-7171 or TTY 711

Southern Colorado

Member Services
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
800-476-2167 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Physician Selection Services
855-208-7221 or TTY 711
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Self-funded members
877-883-6698
877-870-0283 (TTY)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
800-218-1059 or TTY 711

District of Columbia

Member Services
Metro area
301-468-6000 or TTY 711

Outside metro area
800-777-7902 or TTY 711
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
888-777-5536 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
800-777-7904 or TTY 711

Georgia

Member Services
Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.
Medicare members
800-232-4404 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
404-365-0966
800-611-1811
TTY 711

Hawaii

Member Services
Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon
Medicare members
800-805-2739 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
Oahu: 808-432-2000
Maui: 808-243-6000
Hawaii Island: 808-334-4400
Kauai: 808-246-5600
TTY 711

Maryland

Member Services
D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
800-777-7902 or TTY 711
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
888-777-5536 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
800-777-7904 or TTY 711

Oregon

Member Services, Appointments, and Advice
Portland
503-813-2000 or TTY 711

Outside Portland
800-813-2000 or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
877-221-8221 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

Member Services
D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
800-777-7902 or TTY 711
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
888-777-5536 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Need to call for appointments and advice?
800-777-7904 or TTY 711

Washington state

Member Services, Appointments, and Advice
Washington (Vancouver/Longview area)
Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St. Suite 100
Portland, OR 97232
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
877-221-8221 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Washington (outside Vancouver/Longview area)
2715 Naches Ave. SW
Renton, WA 98057
Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
206-901-4600
888-901-4600 (toll free)
TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.