Member Services

Contact Member Services by phone at the following numbers:

California

Member Services

800-464-4000 or TTY 711
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Open 7 days a week
24 hours a day
Closed holidays

Medicare members

Open 7 days a week
from 8 a.m. to 8 p.m.

Point-of-Service (POS), PPO, and
Out-of-Area Indemnity (OOA) members
Open Monday through Friday
from 7 a.m. to 7 p.m.
Appointments and Advice
Northern California:
866-454-8855 
TTY 711

Southern California:
833-KP4CARE
(833-574-2273)
TTY 711

Colorado - Denver/Boulder

New Members
Local: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
Open 7 days a week
from 8 a.m. to 8 p.m.
Self-funded members
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice

Colorado - Mountain Colorado

New Members
Local: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
Medicare Advantage plans are not currently available in Mountain Colorado.
Appointments and Advice

Colorado - Northern Colorado

New Members
Local: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members
Open Monday through Friday
from 8 a.m. to 6 p.m.
Self-funded members
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice

Colorado - Southern Colorado

New Members
Local: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
Open 7 days a week
from 8 a.m. to 8 p.m.
Self-funded members
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice

District of Columbia

Member Services - Metro Area
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Member Services - Outside metro area
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice

Georgia

Member Services
Open Monday through Friday
from 7 a.m. to 7 p.m.
Member Services - Dual Choice PPO and MultiChoice members
Open Monday through Friday
from 7 a.m. to 7 p.m.
Medicare members
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice

Hawaii

Member Services
Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon
Medicare members

Open 7 days a week
from 8 a.m. to 8 p.m.

Appointments and Advice
Oahu: 808-432-2000
Maui: 808-243-6000
Hawaii Island: 808-334-4400
Kauai: 808-246-5600
TTY 711

Maryland

Member Services - D.C. metro area

Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Member Services - Outside D.C. metro area
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice

Oregon

Member Services, Appointments, and Advice - Portland
Open Monday through Friday
from 8 a.m. to 6 p.m.
Member Services, Appointments, and Advice - Outside Portland
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

Member Services - D.C. metro area
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Member Services - Outside D.C. metro area
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice

Washington state - Vancouver/Longview area

Member Services, Appointments, and Advice
Open Monday through Friday from 8 a.m. to 6 p.m.

Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St. Suite 100
Portland, OR 97232

Medicare members
Open 7 days a week from 8 a.m. to 8 p.m.

Washington - Outside Vancouver/Longview area

Member Services, Appoinments, and Advice
Open Monday through Friday from 8 a.m. to 5 p.m.
2715 Naches Ave. SW
Renton, WA 98057
Medicare members
Open 7 days a week from 8 a.m. to 8 p.m.