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Support Center
Request medical information and find forms and answers on your own. Or contact us by chat, email, or phone.
Frequently asked questions
Act for a family member
Additional resources
Care Away From Home
Start your care in a new KP region by creating your MRN, and easily switch between your kp.org accounts.
Forms & publications
Explore guides, directories, and forms related to Kaiser Permanente membership and plans.
Medical information requests
Request copies of medical records, forms, certifications, and other secure documents.
Support after loss of a loved one
Learn about bereavement support, the steps you may need to take after a loved one passes, canceling health care coverage after death, or enrolling covered family members in a new plan.
Connect to your care team from anywhere with our helpful troubleshooting tips and customer support. Learn how to join a video visit, or get help by phone for remote monitoring devices and online physical therapy.
Contact Member Services
Choose from the following contact options for questions and concerns about your plan, benefits, billing, account management, and more.
Important: If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website. For advice, medical assistance, or booking appointments, go to Get care.
Chat
Get 24/7 virtual support.
Phone
Call to speak with a Member Services representative.
1-800-464-4000
1-800-788-0616 Español
1-800-757-7585 中文
711 TTY
Hours: 24/7 for most services, except major holidays
For Medicare members
1-800-443-0815
Hours: 7 days a week, 8 a.m. to 8 p.m.
Point-of-Service, PPO, and out-of-area Indemnity members
1-800-788-0710
Hours: Monday through Friday, 7 a.m. to 7 p.m., except major holidays
Email
Send an email for non-urgent questions or comments, and get a response within 3 business days.