How to get reimbursed for care after you travel

If you paid for emergency or urgent care while you were away from home, you can file a claim for reimbursement after your trip.^1,2 Here’s what you’ll need to know.

To submit a reimbursement claim for emergency or urgent care you received while traveling, sign in to kp.org and visit “Coverage & Costs.”^1,2 If you don’t have a kp.org account, or need assistance, call the Away from Home Travel Line at 951-268-3900 (TTY 711).³

The following information is required for all claims:

Itemized bills (should include date of service, services received, and cost of each item)
Medical records (copies of original medical reports, admission notes, emergency room records, and/or consultation reports)
Proof of payment (receipts or bank or credit card statements)

If you received emergency care outside of the United States, you’ll also need to provide:

Proof of travel (copy of itinerary and/or airline tickets)

For help or more information on submitting a claim, you can contact Member Services.

Once your claim is received, it will take about 45 days to process. To help your claim get processed as quickly as possible, please make sure you’ve included all the proper documents. If additional information is needed, processing time can take longer.

You can check the status of your claim by signing in to kp.org and visiting “Coverage & Costs.”

If you feel that your claim was wrongly denied or the amount you received was incorrect, you have the right to appeal. Please follow the appeal process described on the back of your Explanation of Benefits (EOB) form, or contact Member Services .

Reviewed: May 2022

¹In-area urgent care is covered, consistent with the terms of the member’s coverage document (like an Evidence of Coverage), only when care is obtained from a Kaiser Permanente provider.

²The amount members are reimbursed will depend on what their copays or coinsurance are, whether they have a deductible, and other plan limitations, consistent with the terms of the member’s Evidence of Coverage or other coverage documents.

³This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you're outside the country. Long-distance charges may apply, and we can't accept collect calls. The phone line is closed on major holidays (New Year's Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.