Mental health care in Oregon/SW Washington
Your mind and body are connected. Your thoughts and feelings affect your overall well-being — and we’re committed to helping you stay mentally, physically, and emotionally healthy.
If you’re a Kaiser Permanente member in Washington who lives outside the Vancouver/Longview area, learn more about our care and services in your area.
How to get mental health services
We’ll help you find the right support and connect you to the care you need.
For access to urgent and routine mental health care:
- For your primary care team, call 1-800-813-2000.
- For our mental health specialty care team, call 503-249-3434 or 1-855-632-8280.
For immediate help for mental health, including thoughts of suicide, call 1-866-453-3932, call 911 or go to the nearest emergency room.* Other resources include:
- National Suicide Prevention Lifeline - 1-800-273-TALK (8255) and online chat available (Spanish language and hard of hearing accessible)
- National Alliance on Mental Illness
If you are concerned about access to services or are having difficulty finding a provider, please contact us at 1-855-632-8280 during regular business hours or 1-800-813-2000 if after hours. If you would like to file a complaint with member services, please click here.
If you have care needs related to your background or culture, please let us know so we can work together to find the right care for you.
Kaiser Permanente provides immediate access to care for members in crisis. Within specialty care, we offer appointments within 15 business days for nonpreventive services. In addition, across the region, our integrated primary care behavioral health service access is available for same day/next day care at most medical offices, within 48 hours for urgent needs, and within 10 business days for nonurgent care.
How to file a complaint with the OIC
If you are a Washington resident and would like to file a complaint with the Office of the Insurance Commissioner, please click here or call the commissioner's toll-free insurance consumer hotline at 1-800-562-6900.
What is mental health?
Mental health is how you’re feeling emotionally and psychologically. Just like physical health, sometimes things can go wrong. We recognize that background and culture play a large part in one’s mental health, which is why we work with you to develop a care plan that meets your specific needs.
When feelings become so overwhelming that you’re unable to function normally or live your desired life, it may mean you’re experiencing symptoms of a mental health condition and that it’s time to seek support.
Services and support
We provide care in many ways from help resolving a crisis or challenging transition, consultation with primary care, to brief stabilization of new conditions or assistance managing more chronic conditions. As your partner in health, we offer a range of treatment options so we can work with you to determine what options are right for your specific needs.
- Addiction and recovery services
- Autism assessment centers
- Clinical evaluation
- Counseling and therapy
- Crisis intervention
- Depression and anxiety tools
- Individual therapy
- Medication management
- Mental health screenings and consultation in primary care
- Suicide prevention
- Sleep support tools
- Virtual assessments
Our team of compassionate care providers is skilled in promoting hope and working with you to reach your goals:
- Nurse Practitioners
- Physician Assistants
- Nursing and Medical Assistants
- Psychologists and Therapists
- Behavioral Health Clinicians
- Social Workers
- Case Managers
- Health Educators
Self-care wellness resources
Your care extends beyond therapy, medication, and treatment. Take advantage of things you can do to support your own ongoing wellness and help you keep a healthy balance of mind, body, and spirit.
- Support groups
- Online self-assessment tools and resources
- Personalized mental health and wellness programs
- Wellness coaching
- Mental Health Advance Directives for Oregon (PDF) or Washington (PDF)
© 2019 Kaiser Permanente
*If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest emergency department. An emergency medical condition is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.